AQUILA PORTO RETHYMNO SURVEY
We’d like to thank you for your preference in Aquila Hotels and we’d like to ask you to answer a few questions about your staying.
English UK
WHAT WAS THE REASON CHOOSING OUR HOTEL
WHAT WAS THE REASON FOR CHOOSING OUR HOTEL?
Other reasons
Internet
Already been in this hotel
Chosen directly from a tour operator brochure
Recommended by travel agent
Recommended by friends
HOTEL OVERAL
HOW WOULD YOU RATE THE HOTEL OVERALL?
Poor
Fair
Good
Very Good
Excellent
HOW WOULD YOU RATE YOUR HOLIDAYS AS VALUE FOR MONEY?
Poor
Fair
Good
Very Good
Excellent
RECEPTION
Staff courtesy & helpfulness
Poor
Fair
Good
Very Good
Excellent
Quality of services
Poor
Fair
Good
Very Good
Excellent
GUEST RELATIONS DEPARTMENT
. Staff courtesy & helpfulness
Poor
Fair
Good
Very Good
Excellent
Quality of services
Poor
Fair
Good
Very Good
Excellent
YOUR ROOM
Your Room Cleanliness
Poor
Fair
Good
Very Good
Excellent
Comfort
Poor
Fair
Good
Very Good
Excellent
Room facilities
Poor
Fair
Good
Very Good
Excellent
Decoration & Style
Poor
Fair
Good
Very Good
Excellent
MAIN RESTAURANT
Quality of breakfast
Poor
Fair
Good
Very Good
Excellent
Quality of dinner
Poor
Fair
Good
Very Good
Excellent
Variety of buffet/main course
Poor
Fair
Good
Very Good
Excellent
Friendly service
Poor
Fair
Good
Very Good
Excellent
Quality of service
Poor
Fair
Good
Very Good
Excellent
Decoration/Ambience
Poor
Fair
Good
Very Good
Excellent
Theme Food Nights
Poor
Fair
Good
Very Good
Excellent
«ANATOLITICO» CAFE BAR
Quality of food & drinks
Poor
Fair
Good
Very Good
Excellent
Friendly service
Poor
Fair
Good
Very Good
Excellent
Quality of service
Poor
Fair
Good
Very Good
Excellent
«PIAZZA DI PORTO» A LA CARTE RESTAURANΤ
Quality of food & drinks
Poor
Fair
Good
Very Good
Excellent
Friendly service
Poor
Fair
Good
Very Good
Excellent
Quality of service
Poor
Fair
Good
Very Good
Excellent
LUNCH BUFFET RESTAURANT
Quality of food & drinks
Poor
Fair
Good
Very Good
Excellent
Variety of buffet
Poor
Fair
Good
Very Good
Excellent
Friendly service
Poor
Fair
Good
Very Good
Excellent
Quality of service
Poor
Fair
Good
Very Good
Excellent
CAPTAINS LOBBY BAR
Quality of Beverages
poor
Fair
Good
Very Good
Excellent
Friendly Service
poor
Fair
Good
Very Good
Excellent
Quality of Service
poor
Fair
Good
Very Good
Excellent
ROOM SERVICE
Quality of food & drinks
Poor
Fair
Good
Very Good
Excellent
Friendly service
Poor
Fair
Good
Very Good
Excellent
Quality of service
Poor
Fair
Good
Very Good
Excellent
Prompt service
Poor
Fair
Good
Very Good
Excellent
Mini bar
Poor
Fair
Good
Very Good
Excellent
WiFi
WiFi Quality
Excellent
Very Good
Good
Fair
poor
POOLS
Indoor pool
Poor
Fair
Good
Very Good
Excellent
Outdoor pools
Poor
Fair
Good
Very Good
Excellent
BEACH
Beach facilities
Poor
Fair
Good
Very Good
Excellent
Beach cleanliness
Poor
Fair
Good
Very Good
Excellent
SPORTS FACILITIES
Gym / Fitness Club
Poor
Fair
Good
Very Good
Excellent
Water spots
Poor
Fair
Good
Very Good
Excellent
Friendliness & helpfulness
Poor
Fair
Good
Very Good
Excellent
SPA CENTER
Friendly service
Excellent
Very Good
Good
Fair
poor
Quality of treatment
Excellent
Very Good
Good
Fair
poor
LOW KEY ANIMATION TEAM
Daytine activities
Poor
Fair
Good
Very Good
Excellent
Friendliness & helpfulness
Poor
Fair
Good
Very Good
Excellent
ENTERTAINMENT
Entertainment choices
Poor
Fair
Good
Very Good
Excellent
Hotel bands/musicians
Poor
Fair
Good
Very Good
Excellent
ENVIRONMENTAL
Environment information in the hotel
Poor
Fair
Good
Very Good
Excellent
Hotel activity for the protection of the Environment
Poor
Fair
Good
Very Good
Excellent
THE ARCHITECTURE OF THE HOTEL
THE ARCHITECTURE OF THE HOTEL
Poor
Fair
Good
Very Good
Excellent
HOW WOULD YOU RATE
YOUR TOUR OPERATOR?
Poor
Fair
Good
Very Good
Excellent
THE LEVEL OF INFORMATION PROVIDED ABOUT PORTO RETHYMNO BY YOUR TOUR OPERATOR?
Poor
Fair
Good
Very Good
Excellent
BROCHURE
COMPARED WITH THE DESCRIPTION IN THE TOUR OPERATOR BROCHURE. THE HOTEL WAS :
Not as good
Same
Better
Much better
WOULD YOU CHOOSE PORTO RETHYMNO AGAIN
WOULD YOU CHOOSE PORTO RETHYMNO AGAIN?
NO
PERHAPS
YES
BOOKING
HOW LONG BEFORE YOUR HOLIDAY DID YOU BOOK?
Less than 4 weeks
1-2 month
3-6 month
More than 6 months
ABOUT YOURSELF
ARE YOU?
Male
Female
AGE
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
ABOUT YOU
HOW MANY PERSONS ARE TRAVELLING WITH YOU? Number of adults :
+4
3
2
1
HOW MANY PERSONS ARE TRAVELLING WITH YOU? Number of children :
+4
3
2
1
Age of children (CHILDREN 1)
13+
11-12
7-9
3-6
Age of children (CHILDREN 2)
+13
11-12
7-9
3-6
Age of children (CHILDREN 3)
13+
11-12
7-9
3-6
Age of children (CHILDREN 4)
13+
11-12
7-9
3-6
YOUR NAME
YOUR ADDRESS
YOUR NATIONALITY
Andorra
United Arab Emirates
Afghanistan
Antigua and Barbuda
Anguilla
Albania
Armenia
Netherlands Antilles
Angola
Antarctica
Argentina
American Samoa
Austria
Australia
Aruba
Azerbaijan
Bosnia and Herzegovina
Barbados
Bangladesh
Belgium
Burkina Faso
Bulgaria
Bahrain
Burundi
Benin
Bermuda
Brunei Darussalam
Bolivia
Brazil
Bahamas
Bhutan
Bouvet Island
Botswana
Belarus
Belize
Canada
Cocos (Keeling) Islands
Congo, the Democratic Republic of the
Central African Republic
Congo
Switzerland
Cote D'Ivoire
Cook Islands
Chile
Cameroon
China
Colombia
Costa Rica
Cuba
Cape Verde
Christmas Island
Cyprus
Czech Republic
Germany
Djibouti
Denmark
Dominica
Dominican Republic
Algeria
Ecuador
Estonia
Egypt
Western Sahara
Eritrea
Spain
Ethiopia
Finland
Fiji
Falkland Islands (Malvinas)
Micronesia, Federated States of
Faroe Islands
France
Gabon
United Kingdom
Grenada
Georgia
French Guiana
Ghana
Gibraltar
Greenland
Gambia
Guinea
Guadeloupe
Equatorial Guinea
Greece
South Georgia and the South Sandwich Islands
Guatemala
Guam
Guinea-Bissau
Guyana
Hong Kong
Heard Island and Mcdonald Islands
Honduras
Croatia
Haiti
Hungary
Indonesia
Ireland
Israel
India
British Indian Ocean Territory
Iraq
Iran, Islamic Republic of
Iceland
Italy
Jamaica
Jordan
Japan
Kenya
Kyrgyzstan
Cambodia
Kiribati
Comoros
Saint Kitts and Nevis
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Cayman Islands
Kazakhstan
Lao People's Democratic Republic
Lebanon
Saint Lucia
Liechtenstein
Sri Lanka
Liberia
Lesotho
Lithuania
Luxembourg
Latvia
Libyan Arab Jamahiriya
Morocco
Monaco
Moldova, Republic of
Montenegro
Madagascar
Marshall Islands
Mali
Myanmar
Mongolia
Macao
Northern Mariana Islands
Martinique
Mauritania
Montserrat
Malta
Mauritius
Maldives
Malawi
Mexico
Malaysia
Mozambique
Namibia
New Caledonia
Niger
Norfolk Island
Nigeria
Nicaragua
Netherlands
North Macedonia, Former Yugoslav Republic of Yugoslavia
Norway
Nepal
Nauru
Niue
New Zealand
Oman
Panama
Peru
French Polynesia
Papua New Guinea
Philippines
Pakistan
Poland
Saint Pierre and Miquelon
Pitcairn
Puerto Rico
Palestinian Territory, Occupied
Portugal
Palau
Paraguay
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saudi Arabia
Solomon Islands
Seychelles
Sudan
Sweden
Singapore
Saint Helena
Slovenia
Svalbard and Jan Mayen
Slovakia
Sierra Leone
San Marino
Senegal
Somalia
Serbia
Sao Tome and Principe
El Salvador
Syrian Arab Republic
Swaziland
Turks and Caicos Islands
Chad
French Southern Territories
Togo
Thailand
Tajikistan
Tokelau
Timor-Leste
Turkmenistan
Tunisia
Tonga
Turkey
Trinidad and Tobago
Tuvalu
Taiwan, Province of China
Tanzania, United Republic of
Ukraine
Uganda
United States Minor Outlying Islands
United States
Uruguay
Uzbekistan
Holy See (Vatican City State)
Saint Vincent and the Grenadines
Venezuela
Virgin Islands, British
Virgin Islands, U.s.
Viet Nam
Vanuatu
Wallis and Futuna
Samoa
Yemen
Mayotte
South Africa
Zambia
Zimbabwe
YOUR EMPLOYMENT
Homemaker
Employer/Self employe
Retired
Employee
Civil Servant
Student
Your e-mail
DATES OF YOUR STAY
From:
To :
Room number
COMMENTS
YOUR COMMENT AND SUGGESTION (Please include your Room Number too)
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